Intuit supports QuickBooks Enterprise in terminal server and Remote Desktop environments, but only when it is deployed for the single business organization and only Enterprise edition – not the Pro or Premier editions of QuickBooks. For example, if the business has an installation of QB Pro or Premier on a server at Rackspace and employees RDP to that server for access, Intuit may not be prepared to provide support for that “hosted” environment as they might for an Enterprise edition implementation. And, if a business has lots of different users on the platform and those users don’t belong to the one company who “owns” the infrastructure, then the implementation is also non-compliant and not supported.
Working with a 3rd party hosting service provider (a company which provides managed application hosting services and not just managed server platforms) generally means that the provider is taking responsibility not only for the server/network/infrastructure, but also for the setup, configuration and maintenance of system users and security, and the installation, management, and maintenance of the applications running on the server. When a business elects to outsource this level of service to any 3rd party, there are a variety of areas in addition to pricing which should be thoroughly explored prior to signing the service agreement.